Frequently Asked Questions:

1

​How do I

place an order?

Here at Direct Packaging Dereham, we want to make sure you get exactly what you need, when you need it. Because of this, we have three different ways of ordering; you can: send us an email outlining what you need and a packaging professional will provide a no obligations quote within two working days, you can call us at our office and talk us through what you'd like, or you can find what you need online, and get it sent to your door.

Simple!

2

Payment Options?

We are a wholesale packaging company, but we're also open to the public! We accept cheques, cash or BACs transfers following invoices, but if you're ordering online, you're more than welcome to use the portal for payment on our website. Alternatively, you can drop in, leave your details and pay later.

 

Please note, we do not accept card payments at our offices; however there is an ATM nearby. 

Easy!

3

Postage and delivery

All of our items are sent by Royal Mail, My Hermes and other trusted couriers to your door for a charge calculated on the dimensions and weight of your chosen products.

 

Please feel free to contact us for the shipping costs of larger items such as bubble wrap, loose fill packing peanuts and corrugated roll etc

Convenient!

4

Returns

Refunds

Not what you wanted? We're always sorry to hear that; that's why we always advise getting in touch with us before you place your orders.

 

If there was no fault at our end, and the goods sent to you are in complete resaleable condition, in their original packaging, we'll take them back from you and offer a 14 day refund policy from the date of purchase. In these cases, we require the buyer to cover the cost of postage back to us. 

If, for whatever rare reason, you didn't get what you ordered, or the goods were damaged, you can return them for a replacement or your money back within the same 14 days, and we'll cover the cost of sorting out our mistake...

Fair enough!